Business Development Manager - Events Proactive Sales

• Proactively target and grow new and existing Groups & Events accounts, seeking out new opportunities to maximise profit.
• Handle group and MICE inquiries and leads, including all communication, negotiation and contracting required.
• Attending MICE exhibitions and road shows and arrange or conduct site inspections of hotel facilities.
• Conducting market research to identify new business opportunities, analyzing competitors, and keeping up to date with industry trends.
• Manage PVD’s reactive and proactive events sales efforts.
• Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to Director of Sales & Events.

• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customers and monitoring their satisfaction.

• 5 years’ experience in a luxury environment in a luxury hotel.
• Degree from an accredited college or university with major course work in hotel business or any other related field.
• The ideal candidate will be dynamic and a ‘hunter’ with an eye for detail and the ability to drive through solutions.
• Should have a strong commercial orientation with broad business understanding and skills, equipped with a sharp intellect to focus on key issues with an attention to details and accuracy of information.
• Flexibility to work long and irregular hours, weekends, and evenings.
• Able to negotiate, organize, delegate & work under pressure.
• Ability to create power point, Virtual training presentations.
• Knowledge of Opera, Sales, and Catering Software.
• Computer literacy to include MS Word, Excel.

Palazzo Versace