Reservations Agent - Arabic Speaker
- دبي
- دائم
- دوام كامل
- Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
- Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
- Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
- Align reservations with the hotels revenue management strategies to drive optimal performance.
- Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
- Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
- Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
- Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
- Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
- Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
- Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
- Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
- Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
- Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
- Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
- Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
- Adaptability & Agility
- Meticulous Attention to Detail
- Multitasking & Efficiency
- Organizational Excellence
- Exceptional Communication & Interpersonal Skills
- Problem Solving Mindset
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.