Systems Management Specialist
- دبي
- دائم
- دوام كامل
- Support the process of deploying TrakCare build/releases/patches in accordance with agreed processes and procedures.
- Ensure that service level metrics are monitored, reviewed and reported on a regular basis, and that the necessary steps are taken to resolve any issues or negative trends that may be identified.
- Ensure that operational acceptance criteria for solutions being handed over from deliver teams into operations are met, as part of the hand-over process.
- Provide technical support for all areas of hosted services; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
- Hands-on administration and maintenance of hosted servers and related infrastructure (firewalls, switches, storage etc) including pro-active fixing of potential incidents.
- Track server-related issues, troubleshoot and remedy hardware issues and manage RMA processes with various vendors.
- Provide technical support for troubleshooting and performance analysis for implementations.
- Support and test of TrakCare internal and external utilities, e.g. patching tool, print service, etc.
- Monitor and respond to technical team calls on the TRC logging system.
- Assistance to Presales for any technical request such as architecture, configuration, hardware sizing etc
- Produce technical documentation such as system administration, reference materials, installation instructions, user guides, knowledge-base articles and how-to's.
- Participate in on-site technical training if required.
- Take on responsibility for scripting, maintenance and verification of backups.
- Good knowledge and experience of Linux server administration and shell scripting
- Good knowledge and experience of VMware vSphere 6.5 with vCenter configuration and administration.
- Service monitoring and alerting (Nagios preferred).
- Recent experience in providing 24x7 support for production services.
- Proven complex troubleshooting experience.
- Primary administration of servers covering installations, upgrades and day-to-day maintenance and operation.
- Creating documentation for the successful support of the service in the production environment and coordinating handover of the service to the technical support team.
- Building servers to Group standards for the installation of additional software to create the service. All servers require a high degree of reliability and redundancy in their builds. Documenting the server build for confirmation that standards are kept is part of this task.
- Creating implementation plans for the testing of new services and creating change records as required.
- Providing a support function to the service project while development is being carried out on the service by other teams.
- Working with other technical projects teams to coordinate efforts to bring the service through testing successfully and then into production.
- Experience with installing, configuration and managing InterSystems Caché Databases.
- Knowledgeable in InterSystems Caché script programming language.
- Good network skills (layers 2 and 3) and experience.
- Avamar & DataDomain Experience.
- Cisco UCS blade server infrastructure experience.
- Load balancing (F5 Big-IP skills would be a bonus).
- Puppet or Chef configuration and management.
- Strong scripting skills (Perl, Python).
- VMWare qualifications (VCP would be a bonus).
- Service Now experience.
- University degree or equivalent work experience.