Assistant Branch Manager
- أبو ظبي
- دائم
- دوام كامل
- Assist the Branch Manager in the day-to-day administrative operations of the facility and the delegation of duties
- Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
- Ensure that the patients / attendants are kept comfortable at all times and ensure their requirements are met as laid down in CS rules
- Direct patients opting for treatments on special packages to the designated area / block or in the right category of rooms as required by them
- Provide support to the clinical, operational and facility services throughout the facility
- Liaises with clinical professional staff in order to provide seamless patient care in all aspects of the journey through the facility
- Responsible for conduction and coordination of company's promotional campaigns
- Provides oversight on the process of ensuring that appropriate providers are available to deliver medical information upon request of patients
- Manages and oversees that all documentation is correctly presented prior to patients files being used, and returned thereafter to medical records.
- Keep patient data and records updated and maintain confidentiality of patient information.
- Respond to patient's needs, requests and concerns as appropriate; investigate and/or channel complaints or issues to appropriate Clinic staff; assist in resolving conflicts and act as an intermediary between patients, families and staff.
- Keep the Branch Manager informed of work related activities and issues
- Promote establishment and maintenance of meaningful communication between patients, families and staff; facilitate dialogue between patients, physicians, nurses, administrative managers and ancillary personnel to resolve patient complaints and issues.
- Ensures that all financial transactions are conducted in accordance with pertinent standards and legal requirements
- Ensures the effective operation of a quality improvement process for the facility, including the periodic assessment of patient satisfaction
- Participate in Quality and Accreditation activities such as DOH, OSHAD, FANR, etc.
- Ensure that quality of services is provided as per the DOH standards
- Ensures that safety of all employees, patients, physicians, guests, visitors and others is adequately addressed and protected
- Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
- Perform other duties and tasks assigned by the Branch Manager within the scope of his/her job
- Suitable Graduation Degree
- Master Degree in Hospital Management (preferred)
- Minimum 4 years of experience in a similar field with at least 2 years in a similar position
- Fluent in English & Arabic (preferable)