Technical Support
- دبي
- دائم
- دوام كامل
- Provide technical support to B2B/B2C clients, ensuring high-quality service delivery.
- Accompany clients through the service integration process, offering guidance and assistance.
- Monitor service status post-integration and address any client queries or issues.
- Efficiently manage support tickets using our ticketing system.
- Utilize Microsoft Office tools proficiently to document, report, and resolve issues.
- Work in rotating shifts, including nights and weekends, to ensure 24/7 support availability.
- Proven experience in supporting B2B/B2C clients in a software service environment.
- Strong expertise in using ticketing systems for issue tracking and resolution.
- Solid understanding and experience in software support for businesses.
- Proficiency in Microsoft Office tools.
- Excellent problem-solving and communication skills.
- Ability to work effectively in a team and adapt to rotating shifts.
- Language Proficiency: Fluent in English, both written and verbal.
- Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
- Background: Prior experience as a developer or in a related technical role.
- Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
- Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.
- Location: Dubai, Business Bay, Binary Tower
- Working Time: The working hours are flexible for 24 hours operations