Service Advisor | Al-Futtaim Automotive | Trading Enterprises

• Greet customers promptly and with a smile

• Record customer requests and collect accurate symptoms of complaints

• Provide detailed explanations of the work to be performed and the associated costs

• Follow up on jobs in the workshop and get approvals for additional repairs

• Ensure timely delivery of vehicles and explain invoices to customers

• Promote value-added services and achieve revenue targets

• Resolve customer complaints and ensure positive ownership experiences

• Conduct post-service follow-ups to ensure customer satisfactio

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