Job Code: JPC – 5104Job Role: IT Systems engineerJob Location: Abu DhabiJob PurposeTo lead, manage, and optimize the organization’s information technology infrastructure, systems, and services, ensuring alignment with business objectives, regulatory compliance (including UAE-specific requirements), and digital transformation goals. The IT Manager plays a pivotal role in supporting operational efficiency, security, and innovation across all departments.Key ResponsibilitiesStrategic IT Planning & Alignment
Develop and implement IT strategies that align with the organization’s long-term goals and UAE digital transformation initiatives
Identify and recommend emerging technologies to enhance operational efficiency and competitiveness
IT Infrastructure & Systems Management
Oversee the management, maintenance, and security of IT infrastructure, including servers, networks, hardware, and software
Ensure high availability, reliability, and scalability of IT services, including cloud-based and on-premises solutions
Lead the implementation, integration, and optimization of enterprise systems (e.g., ERP SIS, LMS, Azure)
Cybersecurity & Compliance
Implement and enforce robust cybersecurity policies and best practices to protect organizational data and systems
Ensure compliance with UAE and international IT regulations, including data protection and privacy laws
Disaster Recovery & Business Continuity
Develop and maintain disaster recovery and backup procedures to minimize downtime and data loss
Lead business continuity planning and execution, especially for critical IT services
IT Team Leadership & Support
Manage, mentor, and develop other junior members of the IT team, fostering a culture of technical excellence and continuous improvement
Oversee IT support and helpdesk operations, ensuring timely resolution of user issues and high customer satisfaction
Project & Vendor Management
Lead IT projects from initiation to completion, ensuring they are delivered on time, within scope, and budget
Evaluate, select, and manage external vendors and technology partners, negotiating contracts and monitoring performance
Budgeting & Resource Allocation
Develop and manage the IT department budget, ensuring cost-effective use of resources and alignment with organizational priorities
Continuous Improvement & Reporting
Monitor industry trends, conduct regular IT system reviews, and report developments and recommendations to senior management
Drive digital transformation initiatives and process automation to enhance business agility and efficiency
Qualifications :
Bachelor's degree in computer science, Information Technology, or a related field (master's preferred)
Professional certifications such as ITIL, PMP, CISSP, CCNA, Microsoft Certified: Azure Administrator, or SAP certification are highly valued
Proven experience as an IT Manager or similar role, preferably in the UAE or GCC, with expertise in managing IT teams, infrastructure, and enterprise systems
Strong technical knowledge of IT infrastructure, networking, cybersecurity, cloud computing, and ERP systems
Excellent leadership, project management, communication, and problem-solving skills
Up-to-date understanding of UAE-specific compliance, regulatory, and data protection requirements
Strong knowledge of cybersecurity, data protection, and compliance standards relevant to research institutions
Demonstrated ability to lead teams, manage complex projects, and collaborate with diverse research stakeholders
Excellent communication, problem-solving, and organizational skills
Experience in the UAE higher education or research sector is advantageous.
