Customer Service Officer - Aayan Banking (Emirati)
- دبي
- دائم
- دوام كامل
- Provide “One Stop” Banking Service to the customers of Aayan Banking ensuring timely and efficient execution of customers’ requests;
- Ensure adherence to Bank processes & policies and report deviation to immediate supervisor/manager;
- To ensure that there is no loss of customers from Aayan Banking due to unsatisfactory service on our part;
- Ensure that all financial and non-financial transactions, within your authority level, are executed in a timely and error free manner.
- Be familiar with the Service Standards and TATs for various transactions, and endeavor to consistently meet and exceed them.
- Maintain a proper system of filing and ensure that all documents are properly filed and easily accessible.
- Adhere to Bank processes and policies and report deviations to immediate supervisor/Manager.
- Printing of reports on a daily basis and obtaining Unit Head signatures on the same and filing for record purposes.
- Record all customer instructions forwarded to Business Support Units and ensure same is executed in a timely and accurate manner.
- Minimum- Diploma or University Degree
- At least 2-3 years’ experience of dealing with HNWI and managing a portfolio.