KONE, certified as a Top Employer in UAE, Qatar, KSA, and Oman, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.The Customer Solutions Engineering team leader manages Major projects and Customer Solutions Engineering operations for tenders and Orders. He/she develops the team’s competencies to meet current and future business needs.Ensures there is adequate technical expertise to understand customer needs and to define the best KONE solutions for customers in collaboration with sales and delivery teams. Drives technical solution compliance with engineering policy, safety regulations, local codes & standards for the full solution lifecycle.CSE Team leader responsibilities.Delivers CSE scope of work using the CSE team that reports to him/her.Works closely with Supply line management for project-specific solutions, effective costing actions, and ensures it meets contractual timelines.Identifies changes in the market and technology environment and drives changes to solutions and ways of workingCollects input and provides standardization opportunitiesProvides technical consultancy to Sales and customersParticipates in high-priority customer meetings as a CSE representative, impacts customer specifications, and understands customer needsCosting management: understanding total costing, front-line target costing, and planning for cost-effective solutionsEnsures compliant deployment of engineering policy, local codes, and standardsEnsures CSE plans safe customer solutionsProvides high-quality inputs for Sourcing and Supply LineProvides solutions where full lifecycle management is considered; installability and maintainability are consideredLeadership / People Management responsibilities:People management, e.g., setting targets, conducting PDPs, and IDPs for team membersBalances CSE Resources according to business prioritiesFacilitates information sharing and creates a collaborative working environmentDrives competence development in the teamDrives behaviour to represent KONE as one team towards the customerLeads the performance of the teamAre you the one?Bachelor’s degree in engineeringMinimum 5 years of engineering management experienceProven track record in management capabilities in a global/regional environmentUnderstanding of new construction and building modernization business and processes within the Elevator industryHolistic knowledge of KONE solutions, products, and processesUnderstanding applicable safety and environmental norms and standardsCommercial business experience and/or strong business-oriented mindsetAbility to manage a teamFluent in English. Arabic language is an asset.At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.Read more on
