Customer Service Representative

• Respond to customer inquiries via phone, email, chat, and in-person interactions.

• Provide accurate, valid, and complete information about products and services.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Process orders, returns, and exchanges efficiently.

• Maintain customer records and update account information as needed.

• Work closely with other departments to resolve customer issues.

• Identify and escalate complex issues to appropriate personnel or departments.

• Meet personal and team performance goals, including customer satisfaction metrics.

• Stay informed about company policies, procedures, and promotions to better assist customers.

• Create reports & dashboard which display relevant metrics that can help improve the business

• Support the facility management team to ensure all locations are in optimal condition

• Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.

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