FR Senior Associate

الإمارات
دائم
دوام كامل

قبل 23 يوم

What You'll Do:The Key area for the bank in gaining retail profits lies with the collections department. Therefore, it is essential to have a collections team in order to follow up on all the delinquent pool which includes buckets from 1 to 7 respectively, which in turn would denote the number of installments the customer is due to pay for). The collection agent in turn ensures that his / her individual target is achieved in terms of resolution and cash collection which would in turn effect the overall performance of the department.To ensure to follow up on the delinquent pool assigned for the month and achieve the respective targets.
Raising final settlements for customers depending on the reasoning which include loss of job, salary reduction, and medical condition.
To ensure to update the system completely based on the action code.
To ensure to increase the number of back flow accounts in the individual lists, focusing on collecting 2 or more installments monthly.
Ensure customer satisfaction scores are in line with benchmarks.
To ensure that all the TOM elements and Emirates NBD values are implemented and followed.What You'll NeedBCs degree
Arabic native speaker
Excellent knowledge on collections as a process
Previous experience in dealing with customers by telephone, e-mail and in writing.
Strong communication skills and have the ability to communicate effectively.
Good listening skills along with an articulate and clear telephone manner.
Computer literate, with strength in Excel
Administrative and organizational skills
Relationship and conflict management
Communication skills
Negotiation and Influencing
Achievement orientedYou will be redirected to the company website to apply for this position

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