Inside Service Sales Coordinator
- دبي
- 11,000 درهم شهرياً
- دائم
- دوام كامل
- Provide back-office support to Service Sales Engineers with the following Task
o Preparing Service Quotation, AMC proposals in predefined formats
o Monitor Service Sales Enquiry on daily basis and maintain the records & follow ups.
o Service Order processing, Customer creation, Credit approvals, Service Sales Reports.
o Update service enquiries & proposals in CRM and generate reports
o Take the role of service sales engineer on their vacation or in delegation.
o Send quotes directly to the customer, ensure the acknowledgment, and clarify the queries raised by customer on products, scope, price, terms & conditions, and logistics.
o Maintaining enquiry, quotation, order status reports and updating on daily basis and reporting to management as required.
o Manage contract documents, review terms & conditions and renew contracts
o Submit monthly KPI of enquiry response time (enquiry to quotation)
o Follow up for renewals of maintenance contracts directly with customers.
o Preparing Proforma Invoice / Advance invoice
o Follow up payments if necessary
Job Requirements:
- Should have good multi-tasking skills as coordinator.
- Minimum 5 years of experience in service/sales coordinator role.
- Basic knowledge of HVAC units / Technical Background preferred.
- Excellent Proficiency in MS office (Excel, Word & PPT) is required.
- Good write up skills and customer focused.
- Academic Degree in computer science / Degree or Diploma in Engineering
- Good communication skills in English (both written and verbal compulsory)
- Client relationship building
- Financial competencies
- Analytical skill
- Team player
- Initiative
- Energetic
- Confident
- Result-oriented