ICT Customer Support Specialist - IT and Telecommunications Services
- دبي
- 9,000-7,000 درهم شهرياً
- دائم
- دوام كامل
We are seeking an experienced ICT Customer Support Specialist to provide front-line assistance for enterprise clients. The role involves managing trouble tickets, coordinating incident resolution, and ensuring a high standard of service delivery in alignment with ITIL practices. This position requires strong communication skills, technical knowledge, and a proactive approach to customer engagement.Job Details
Industry: Information Technology (IT)
Function: Customer Support / Client Care
Job Type: Full-time
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Salary: AED 7000-9000 monthly (market estimated)What You'll Do
Respond to ICT customers via email and telephone, delivering accurate information on services
Create, manage, and resolve trouble tickets, escalating as necessary to supervisors
Ensure timely resolution of customer escalations and maintain accountability until closure
Collaborate with team members to uphold company image and brand values
Provide feedback on procedures, systems, and products to improve customer service quality
Advise managers on new opportunities with existing and prospective clients
Maintain up-to-date knowledge of ICT services, systems, and work processes
Participate in required training and skill development programsIdeal Profile
Minimum Diploma with CCNA, CCNP, or ITIL certification preferred
At least 2 years of customer service experience, ideally within an international IT or telecommunications organization
Good understanding of ITIL for service management and incident handling
Knowledge of Cloud Services (VMware and OpenStack)
Proficiency with MS Office, Outlook, and standard PC applications
Strong communication skills in English and Arabic preferred
Customer service-focused with sales orientation and problem-solving skills
Ability to work in shifts with a flexible, team-oriented approach
Self-motivated, proactive, and committed to continuous improvementWhy Join Us
You will play a key role in ensuring client satisfaction by supporting ICT solutions that empower businesses. We offer professional growth opportunities, exposure to international IT service delivery, and a dynamic work environment where collaboration and innovation are highly valued.About the Company
We are a trusted provider of IT and telecommunications services across the UAE, delivering end-to-end solutions that drive digital transformation. Our expertise spans cloud platforms, enterprise networking, and managed services, enabling organizations to operate efficiently and scale with confidence.Job Title ICT Customer Support Specialist - IT and Telecommunications Services
Job Description ICT Customer Support Specialist - IT and Telecommunications ServicesRole Summary
We are seeking an experienced ICT Customer Support Specialist to provide front-line assistance for enterprise clients. The role involves managing trouble tickets, coordinating incident resolution, and ensuring a high standard of service delivery in alignment with ITIL practices. This position requires strong communication skills, technical knowledge, and a proactive approach to customer engagement.Job Details
Industry: Information Technology (IT)
Function: Customer Support / Client Care
Job Type: Full-time
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Salary: AED 7000-9000 monthly (market estimated)What You'll Do
Respond to ICT customers via email and telephone, delivering accurate information on services
Create, manage, and resolve trouble tickets, escalating as necessary to supervisors
Ensure timely resolution of customer escalations and maintain accountability until closure
Collaborate with team members to uphold company image and brand values
Provide feedback on procedures, systems, and products to improve customer service quality
Advise managers on new opportunities with existing and prospective clients
Maintain up-to-date knowledge of ICT services, systems, and work processes
Participate in required training and skill development programsIdeal Profile
Minimum Diploma with CCNA, CCNP, or ITIL certification preferred
At least 2 years of customer service experience, ideally within an international IT or telecommunications organization
Good understanding of ITIL for service management and incident handling
Knowledge of Cloud Services (VMware and OpenStack)
Proficiency with MS Office, Outlook, and standard PC applications
Strong communication skills in English and Arabic preferred
Customer service-focused with sales orientation and problem-solving skills
Ability to work in shifts with a flexible, team-oriented approach
Self-motivated, proactive, and committed to continuous improvementWhy Join Us
You will play a key role in ensuring client satisfaction by supporting ICT solutions that empower businesses. We offer professional growth opportunities, exposure to international IT service delivery, and a dynamic work environment where collaboration and innovation are highly valued.About the Company
We are a trusted provider of IT and telecommunications services across the UAE, delivering end-to-end solutions that drive digital transformation. Our expertise spans cloud platforms, enterprise networking, and managed services, enabling organizations to operate efficiently and scale with confidence.
Post DetailsJob Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf