Passenger Service Agent - UAE NATIONAL ONLY
Ras Al Khaimah International Airport
- الإمارات
- دائم
- دوام كامل
Verify passenger identification, travel documents, tickets, and issue boarding passes
Weigh, label, and load passenger luggage, ensuring compliance with baggage allowance and security standards
Assign counters, ensure availability of stationery, and confirm all counter systems are operational before check-in begins
Provide passengers with flight information, gate updates, delays, cancellations, and travel requirements
Assist passengers with special needs (wheelchair users, unaccompanied minors, medical conditions)
Perform ground handling functions such as BMA, gate, ramp, check-in, and load control based on skills and experience
Supervise baggage build-up and prepare manual Baggage Reconciliation System (BRS) reports
Coordinate aircraft loading and offloading at ramp, ensuring safety and efficiency
Meet arriving aircraft, assist crew, and support passenger arrivals in the terminal
Manage terminal facilities, passenger queuing, and trolley management
Deliver VIP/CIP/PRM services with professionalism
Manage security, FOD (Foreign Object Debris) control, and safety inspections of ramp equipment
Support emergency response procedures and coordinate with relevant teams
Supervise porters, loaders, equipment operators, and cabin appearance staff
Coordinate MHB (Missing Hand Baggage) procedures and utilize WorldTracer systemReporting & Documentation:Prepare operational reports, file documents, and assist with pre-flight checks and other tasks as directed by the Ground Handling Supervisor
Support safety audits, incident reporting, and system failure notificationsCommunication & RelationshipsInternal:Ground Handling Supervisor & Ground Handling Manager
Ramp Supervisor & ADO (Aircraft Duty Officer)
Support departments within ground handling operationsExternal:Police, Immigration, Customs, Airlines, ATC (Air Traffic Control), MET (Meteorological Department), DCA (Department of Civil Aviation)
External stakeholders involved in airport and airline operationsQualifications & Skills:Educational & Professional Qualifications:Graduate in any discipline; fluency in English (spoken and written)
Knowledge of Arabic is an advantage
Diploma or certification in Ground Handling or Ground Operations preferredExperience:Minimum 1 year experience in aviation or customer service roles
Experience with reputed airlines or hospitality industry is preferred
Knowledge of Load Control, WorldTracer, Dangerous Goods handling, and DCS systems is advantageousSkills & Competencies:Excellent communication and interpersonal skills
Safety-conscious mindset with accountability for safety responsibilities
Ability to work under pressure in a fast-paced environment
Teamwork orientation and coordination skills
Safety Responsibilities:
All staff are accountable for complying with safety procedures outlined in the Aerodrome Operations Manual and Safety Management System. Responsibilities include reporting safety incidents, supporting safety audits, and adhering to airport safety protocols.
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