Operations Officer - Retail Finance
- الإمارات
- دائم
- دوام كامل
Location : Abu DhabiRole Purpose:Training and Managing offshore/Onshore Operations in processing of account transactions, financing payments, financing account maintenance in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.Key Accountabilities of the role
- Monitor and Analyse the Daily, Monthly and yearly volume of services financial and non-financial process.
- Report Monthly services queue to the management and ensure SLA and TAT met.
- Analyse KPI, KRI and validate the onshore and offshore team performance.
- Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.
- Identify process which can be automated and share the required Business requirement with vendor/developer to bring operational benefit to the bank & its internal/external stakeholders.
- Re-engineer the existing process effectively to bring additional control, reduce the risk.. etc. in the process and enhance the customer experience.
- Monitor and validate the Rejection volume/reasons and discuss with stakeholders to reduce to reduce the RTS.
- Review and monitor different control reports regularly and take a proper action wherever required (e.g., Postponement, Online Posting, Batch Posting, Audit Trial Report etc.)
- Assessment of risk & controls to each process, raising incidents in case of any operational loses/near miss.
- Update Standard operation's procedure whenever there is change in the process and renew them before due date.
- Monitor Reconciliation Report and ensure corrective action are taken on outstanding items. Escalate any long outstanding items.
- Frequent review of QA Report
- Conduct Weekly Team meeting and review the process, highlight any issues etc.
- Maintain proper MIS
- Train the offshore/onshore employees in any new/change in the process.
- Undertake training programs to improve knowledge to enhance role performance & to enhance job knowledge for trainees under the Emiratization program.
- Maintain proper time standards, good team spirit and service standards.
- Ensure compliance to ADIB policies, procedures, guidelines, and standards (including SOP review & addendum preparation (if required).
- Undertake any additional assignments clean-up / projects entrusted by the line management and complete them as per requirement.
- Protect ADIB information & password to avoid any operational loss due to lapses or lack of controls.
- Report any system issues/Phishing to ITD properly on time.
- Ensure high quality process outcome in terms of document verification and approvals.
- Very good knowledge of Branch operations and Banking Operations.
- Good leadership skills & Team player
- Self-motivated
- Able to multitask, prioritize and work under pressure
- Commercial Effectiveness Including Client /Customer Focus and Commerciality
- Control Environment Including Risk Management
- Business Skills Including Deliver Solutions and Decision Making
- Management & Leadership Including People Development
- Personal & Interpersonal Skills: Including Communication & Influence and Collaboration
- Abilities in ensuring Regulatory Compliance Standards are met across the Dept/units
- Strong analytical /financial analysis skills
- Project Management Skills
- Knowledge of the bank's products, services, policies and procedures and/or other specialist knowledge required to undertake the role