Job Oppurtunity for Service Desk AnalystDuration- 12 MonthsEducation- Bachelor DegreeExperience- 1-5 YearsLocation- Abu DhabiLooking for Immediate Joiners▪Respond to all incoming Service Desk calls and emails as per SLA terms.▪ Log tickets under IFS assyst ITSM application & provide first level online support▪ Reassign the unresolved tickets to 2nd level support teams▪ Monitor & follow-up on all the open tickets▪ Close resolved tickets under Axios assist ITSM application▪ Schedule preventive maintenance for all customers with valid SLAs; internal and external
