Shangri-La DubaiThe award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.The hotel's 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.As Front Office Receptionist, we rely on you to:
Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP
Register all guests with required details and ensure all amenities are in room prior to guest arrival
Always take the opportunity to exceed guest expectations
Coordinate with the Bell desk and Concierge to assists guest with luggage upon check-in and checkout
Check-in/check-out guests as per Shangri-La standards and procedures
Ensure reception area is tidy and presentable, with all necessary stationery and materials
Greet and welcome guests as soon as they arrive at the reception
Direct visitors to the appropriate person and office
Answer, and forward incoming phone calls as required
Receive, sort, and distribute daily mail/deliveries
We are looking for someone who:
Has proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment
Is proficient in Microsoft Office Suite and fully understands room operations
Communicates with fluency in English (and local language)
Must be detail-focused and guest-oriented
Enjoys problem solving with a can-do attitude
Has strong interpersonal skills, solid written and verbal communication skills
Takes pride in being a hotelier and enjoys interacting with people
