Executive - Client Services
- دبي
- دائم
- دوام كامل
- Your responsibilities will include:
- Managing client requests and bookings with precision and efficiency.
- Managing and overseeing all operational aspects of the client's journey, ensuring all regulatory permissions are secured by gathering and verifying country-specific requirements, including landing permits, weather concerns, crew readiness, and the documentation necessary for each flight to operate seamlessly.
- Arranging tailored services beyond the flight itself, such as ground transfers, chauffeurs, and helicopter connections, to deliver a seamless end-to-end travel experience.
- Anticipating challenges, resolving issues, and keeping clients informed at all times.
- Coordinating across multiple teams to deliver seamless, end-to-end service.
- Building trusted relationships with high-profile clients through clear, professional communication.
- Taking ownership of complex situations and ensuring the best possible outcome.
- The Client Services team is available 24 hours a day, seven days a week. Our Executives work a shift pattern which includes both day and night shifts.
- Experience in a client facing role (hospitality, travel, aviation, luxury services, or related industries).
- Ability to efficiently manage multiple digital systems at once, confidently navigating across several platforms and interfaces in real time.
- Strong communication skills, with excellent written and spoken English.
- The ability to stay calm, accurate, and solutions-focused under pressure.
- A collaborative mindset and genuine passion for delivering exceptional service.
- Flexibility to work shifts, including evenings and weekends, as part of a global 24/7 team.
- Global experience: exposure to a diverse, international client base with dynamic, no-two-days-the-same challenges.
- Tech: Access to multiple tech platforms and interfaces.
- Career growth: a clear path to progression, with the chance to develop skills in client management, operations, and leadership.
- Learning development: tailored training, ongoing coaching, and opportunities to move across departments and brands within our group.