Field Service Engineer - SFT Middle East

• Handle Service and Commissioning for High speed rotating equipment like Separators and Decanters with specific focus on decanter Mechanical service.
• Must be able to demonstrate a strong working background in Mechanical maintenance, ideally with knowledge of Separation & Homogenization equipment and basic electrical / Automation Knowledge would be beneficial.
• Previous industry background could include Dairy, Food processing, Edible oil, wastewater, PowerStation or marine. Exposure to GEA core equipment would be advantageous.
• Basic troubleshooting, installation, maintenance, and repair on designated GEA products — Separators, decanters, Homogenizers, Valves, and pumps.
• Manage commissioning/ coordination of plants for all GEA Mechanical equipment products.
• Commissioning and service activities in the entire sales territory of the First party as and when required – should be willing for extensive travel across the region.
• Completing preventive maintenance and field modifications.
• Manage claim processing for the customer.
• Keeping up to date on administrative responsibilities such as customer service logs / reports and internal service records in timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Supporting and advising customers with respect to upkeep of their assets and proper use of equipment.
• Prepare spare parts recommended lists and spare parts sales when requested.
• Ensuring adherence to Health and Safety protocols and standards as per the client and GEA's requirement.
• Utilizing the escalation process to resolve technical issues.
• Identifying and participating in sales opportunities such as spare parts etc. Promote services when requested by the Company

• Proven experience in mechanical maintenance, preferably in separation and homogenization equipment.
• Basic understanding of electrical and automation systems is a plus.
• Previous experience in industries such as Dairy, Food Processing, Edible Oil, Wastewater Treatment, Power Stations, or Marine is desirable.
• Hands-on experience with GEA core equipment is highly advantageous.
• Strong problem-solving skills and the ability to work independently under pressure.
• Excellent communication and customer-facing skills.
• Willingness to travel extensively across the Middle East region.

GEA