Concierge Shiftleader
- دبي
- دائم
- دوام كامل
- Lead and motivate the concierge team to deliver exceptional customer service
- Oversee daily operations of the concierge desk, including scheduling and task delegation
- Welcome guests and provide a warm, professional first impression of our hotel
- Manage luggage handling and valet parking services
- Offer detailed information about hotel facilities and local attractions
- Provide personalized recommendations for dining, entertainment, and tourism activities
- Promote and explain our loyalty program to guests
- Maintain the highest standards of cleanliness and presentation in the hotel entrance area
- Handle guest inquiries and resolve issues promptly and efficiently
- Collaborate with other departments to ensure seamless guest experiences
- Implement and maintain standard operating procedures for the concierge team
- Train and mentor new team members
- Manage a flexible 7-day roster, including morning and evening shifts including public holidays.
- Proven experience as a Concierge Shift leader or in a similar leadership role within the hospitality industry.
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Outstanding customer service orientation with a friendly and enthusiastic demeanor
- Ability to multitask and manage time effectively in a fast-paced environment
- Problem-solving skills and the ability to make quick, informed decisions