
Specialist- Credit Control (Emiratized Role)
- أبو ظبي
- دائم
- دوام كامل
- Assist and monitor work submission channels (emails or any other work flow channels in use) for daily task allocation within the Unit
- Ensure 100% satisfaction rating by internal customers by providing superior service quality, manage internal customer relationships and ensure that queries and exceptions are addressed efficiently with proactive measures.
- Ensure timely response to service and support requests, queries, escalations and deficiency reports.
- Stay abreast of latest developing concepts, new regulations by the UAE Central Bank, other legal entities and Corporate Credit guidelines
- Proactive engagement with key stakeholders and ensure operational continuity without any process breach
- Identify suitable training for self and team members
- Prepare various reports as and when requested by Team Leader, HCCU and HCAD
- Report Key Risk Indicators (KRI) and Operational near miss/loss incidents in a timely manner.
- Support the creation and periodic updation of comprehensive Standard Operating Procedures (SOP), Service Level Agreement (SLA), Process Note (PN) and other related guidelines and control tools
- Bachelor's degree or related discipline.
- Relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the credit facility function.