Customer Service Associate | Retail | Marks & Spencer

Al-Futtaim

  • دبي
  • دائم
  • دوام كامل
  • قبل 13 يوم
Overview of the roleThe Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.What you will doCustomer Service & Complaint Handling
  • Engage with customers to provide a high level of service and assist with their needs.
  • Address basic customer complaints and escalate issues as needed.
Visual Merchandising & Store Maintenance
  • Ensure that the store is well-organized and adheres to company visual merchandising standards.
  • Regularly clean and maintain the sales floor to create an inviting shopping environment.
Stock Management & Inventory
  • Actively participate in receiving new shipments and restocking the store.
  • Help manage inventory and ensure the store is fully stocked.
Sales Support (Upselling & Cross-selling)
  • Recommend products to customers based on their needs, focusing on upselling and cross-selling.
  • Stay updated on product information to make informed recommendations.
Cash Register Operation
  • Operate the cash register, process transactions, and follow company policies for handling payments.
  • Ensure accurate cash handling and maintain a clean and organized checkout area

Bayt