Massage Therapist

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

• Communicate effectively with the entire spa team and address queries in a professional and efficient manner.
• Perform massage sessions to members and Guests in accordance with the massage schedule
• Assist if required with contact and correspondence to Guests
• Prepare for and execute of spa services to all Guests
• Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
• Participate in promotional events and spa demonstrations
• Ensure spa operation follows SOP guidelines and regulations
• Handle customer complaints and therapy queries
• Provide usage reports on therapy services and ensure therapy room cleanliness at all times
• Control the stock and inventory for therapy products and spa consumables
• Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
• Promote all services that are offered within the Spa and Sports
• Oversee all reservations, payment and tracking procedures, established for the spa and sports facilities as required
• Post charges in micros that may incurred by Guests and members and carry out correct accounting procedures

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Diploma or certification / valid licences in Massage Therapy from a recognized institution
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent interpersonal and communication skills
• Ability to stand for extended periods and perform physical tasks associated with massage therapy
• Flexibility to work varying shifts
• Proficient in using spa management software and point-of-sale systems
• Commitment to ongoing professional development and staying current with industry trends

Accor