Role: Product Owner· Lead a team of Product owners and Business Analysts who are responsible for delivery of new products and services via agile delivery squads for businessONLINE (web, mobile, Host to Host and API Banking)· Ensure that new products / features which have potential use cases for other entities (EI and International), are made available at an enterprise level based on demand and relevance.· Ensure that all new (Business Requirement Document) BRDs are reviewed and accepted by all stakeholders· For approved BRDs, ensure timely creation of Functional Specifications Document (FSDs) and set delivery timelines with the vendor and impacted platform owners accordingly· Review, prioritize and publish the channel backlog at regular intervals· Conduct epic/feature prioritization and customer Usability Testing workshops· Ensure that our test case repositories are constantly updated and include scenarios relevant to real business situations.· Leverage automated testing tools and scripts to optimize testing efficiency· Communicate the product release plan to all stakeholders· Conduct comprehensive production sanity involving pilot clients prior to launch· Owner of all Technology Risks, Issues, Problem Tickets, Audit Issues and Resiliency issues (Technical Debt) which exist on the business product and is responsible to get them resolved with the help of the squad as per defined SLAs and committed timelines· Single Point of Contact to receive, collate and prioritize all product enhancements, bug fixes, regulatory and technical demands across all entities in the group· Align and Execute Product Strategy with overall Business strategy globally while acting as voice of customer· Manage Executive stakeholders globally and establish consistent communication channels· Conflict Management and Issue Resolution within various Product Squads internally and Externally· Responsible to create and implement Product Commercialization and Customer adoption strategies· Drive campaigns to create channel awareness and identify the right marketing channels for promotion and awareness.· Conduct periodic trainings and product familiarization sessions for BA’s and Testers.· Product Ownership· Owning the product including its strategy, delivery, commercialization and life cycle· Owning the Product Financials and associated costs while maximizing ROI· Owning the Technical Debt (Code Refactoring, Resiliency, Performance and Inefficiencies) and constantly working to reduce it· Owning Product’s Operational Processes in the organization along with any Audit, Compliance, Risk and Security Issues related to product and ensuring their resolution as per committed SLAs· Owning Product Technical Support including Incidents, Problem Tickets and customer queries/complainsProduct Backlog Management· Developing and explicitly communicating the Product Goal· Creating clear, precise and well-articulated value driven backlog by describing items as· Epics/Features/User Stories Acceptance Criteria· Prioritization of Items in Product Backlog· Ensuring that Product Backlog is transparent, visible and understood by all relevant stakeholders· Keeping adequate work for the team by having a refined backlog of T+ 2 Sprints (where T is current sprint)Product Release Backlog· Creation of Release Backlog based to clearly define which feature is intended to be released· Creating the customer feedback loop to incorporate voice of customer· Enabling Early Value Delivery for the Product to improve ROI by intelligently creating· MVPsDemand Sizing and Prioritization· ▪ Receive Collate and Prioritize all demands (be it functional or technical) relevant to their· product line with all the stakeholders across business· ▪ segments and geographies· ▪ Refine the demand and size it with the help of the team· ▪ Communicating and aligning the Cost and Delivery Timelines for the demands with· respective stakeholdersProduct Delivery· Accountable for end-to-end product delivery as per committed timelines/sizing as much as possible· Responsible to conduct Refinement and Planning sessions· Work with the Scrum Masters to identify the in efficiencies and impediments to improve team’s efficiency overall· Provide support and required inputs to the team as needed in order to deliver the respective feature· Aligning the Product delivery dependencies with other platforms with the help of Scrum Master and Agile Release Lead· Ensuring right and efficient solution is being designed by Solution Architects to fulfill customers’ expectationsStakeholder Management· Responsible for Stakeholder identification and management for the product· Responsible to conduct Feature Prioritization Sessions to seek Stakeholders Alignment· Responsible to establish and maintain critical communication channels to keep Stakeholders informed· Responsible to Conduct Product Demo sessions to seek stakeholder feedback·
