Assistant Manager Parking Operations (Emirati)
- دبي
- دائم
- دوام كامل
- Review the Daily Revenue Summary by matching the sales against the systems reading and ensure cash is deposited at the Cash Office
- Reconciliation of tokens/tickets and re-order as required. Keep the team informed of any changes in tariff and complimentary vouchers for specific events. Keep track of overages/shortages
- Establish process for seamless and efficient operations
- Assist with interview and selection of parking cashier staff
- Review and approve the cashier duty roster to optimize cost while meeting operations requirements
- Organize and monitor staffing schedules and rotations. Monitor cashiers' attendance, overtime & annual leaves/leave return. Request for contractual staff, if required, during the busy shows
- Drive cashless operations across locations
- Ensures no variances in cash float with parking location, cashiers and POF machine
- Ad hoc work as required from time to time
- Focus on reduce manual work for the team
- Reduce use of paper in this section
- Review and improve the process of billing to tenants / exhibitors, VSM, AM, Cash Office, Contractor Badges, Finance team
- Assist, in coordination with the team, in the preparation of weekly, monthly, annual reports
- Ad hoc reports and analysis as required by line manager
- To assist in addressing and driving closure to issues pertaining to Internal Audit related to parking and contractor badges
- Process improvement and enhance internal controls. To drive initiative to enhance the existing processes and ensure changing business requirements are met. Timely closure of audit issues
- To support other initiatives as required by the Finance Management to improve efficiency and effectiveness of processes
- To analyse and report on compliance and recommend action to rectify where appropriate
- Coaching the team members by helping them accomplish their assigned tasks, understanding their issues and minimize error
- Coordinate with Security, Engineering or systems suppliers for any support/technical issues. Keep log of all issues
- Stakeholder management with BUs and P&S team and to represent Parking Team in meetings
- Assist in reviewing all deliverables on monthly basis
- Proactively acts required in ensuring adherence to service levels for the section including putting in place/driving actions required to bring service levels back in line (if required)
- Timely communication of process changes and other relevant information
- Maintain the EY SLA tracker and suggest improvement to the current report
- To ensure customer satisfaction by proactively addressing concerns/issues and requests from business units and P&S
- Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvements
- To drive projects/initiatives which will streamline/enhance the service capability to the business units
- Participate in business units initiatives which will impact the Section
- Engage with business units on a periodic basis to get feedback on the quality of service
- Delivery and understand and address challenges, if any
- Proactively anticipates, manages and constructively resolves conflicts and disagreements. Builds and maintains relationships
- Conduct Spot checks
- The job requires working overtime during exhibitions and live events
- Meetings with business units and customers are required to ensure that all the business needs are accomplished
- Work requires going around the complex for back-up support and cash spot checks
- Bachelors degree in accounting as the major subject
- Professional accounting qualification
- At least 5-6 years relevant experience in an agency or in-house UAE/GCC experience preferred.