RESERVATIONS AND SERVICE CENTER AGENT
- الإمارات
- دائم
- دوام كامل
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Handling incoming and outgoing calls promptly with a pleasant tone of voice and routing calls to proper extensions
- Providing general information about the hotel facilities (SPA, F&B inquiries) and assisting callers by utilizing the telephone switchboard and the hotel computer system
- Accepting and placing wake-up calls for inhouse guests.
- Processes room reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Assisting sales with group reservations.
- Maintain complete knowledge of:
- Take reasonable care of their own health and safety.
- Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
- Cooperate with full compliance with Hotel's developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
- Report to immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct;
- Report all OSH incidents and work - related injuries; and
- Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel's workplace in the interest of health, safety, welfare or protection or management of the workplace.
- Participate in conduct of OSH related planning and implementation in order to achieve the Hotel's OSH objectives, targets & program.
- Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
- Experience: Minimum one year's experience as a reservation's agent or a similar role,
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and
- Technical Skills: Experience in Opera. Ability to suggestively sell; ability to input and retrieve
- Language: Required to speak, read and write English; Arabic is preferred but not
- Physical Requirements: Must be able to exert physical effort, endure various physical movements
- Licenses & Certifications: None required.