LTO Sales Representative
- دبي
- دائم
- دوام كامل
The Sales Agent (Lease-to-Own) will be responsible for driving Lease-to-Own sales by engaging with customers, negotiating deals, and closing contracts while maintaining strong client relationships. Since we currently lack an Arabic-speaking salesperson, this role is critical to capturing a significant untapped customer segment and achieving our monthly sales target of 10 cars, directly contributing to the company's revenue growth.Duties and Responsibilities (Generic) of the positionManage End-to-End Sales Process
- Handle the complete Lease-to-Own sales cycle, including engaging with customers, understanding their needs, presenting suitable car options, negotiating pricing and financing terms, and closing deals successfully.
- Consistently work towards achieving the monthly sales target of 10 cars while maximizing revenue per deal through upselling additional services where possible.
- Proactively interact with potential and existing customers to build strong relationships and establish trust.
- Maintain ongoing communication with clients to ensure satisfaction and encourage repeat business and referrals.
- Confidently explain car specifications, pricing, financing options, and Lease-to-Own benefits to customers in both Arabic and English, ensuring they understand all terms clearly.
- Accurately update and manage customer records, leads, and deal statuses in the ERP/CRM system.
- Ensure contracts, payment schedules, and customer information are correctly processed and documented.
- Maintain a healthy pipeline of qualified leads and conduct regular follow-ups to maximize conversion rates.
- Work with leads generated through marketing campaigns while also nurturing showroom walk-ins.
- While the primary focus is Lease-to-Own sales, provide basic support to walk-in rental customers when needed, ensuring a smooth customer experience.
- Provide assistance to customers post-sale by coordinating contract-related queries, payment schedules, and other basic support.
- Ensure seamless handovers and resolve initial issues quickly to maintain customer satisfaction.
- Work closely with the marketing team to convert campaign leads and support promotional offers.
- Coordinate with the operations team to ensure timely vehicle availability, registration, and delivery.
- Share customer insights and feedback with management to improve pricing strategies and offerings.
- Stay updated on the companys full car inventory, pricing structures, and financing options.
- Monitor market trends and competitor offerings to better position our products and improve customer conversion rates.
- Prepare regular reports on leads, closed deals, and customer interactions to keep management updated on performance.
- Participate in periodic reviews to evaluate performance against KPIs and identify areas for improvement.
- Fluency in Arabic (mandatory) and English for effective communication with customers.
- Strong automotive industry knowledge including car models, pricing, and financing options.
- Proven sales, negotiation, and closing skills with the ability to achieve monthly targets.
- Experience in Lease-to-Own sales or similar automotive financing models is an advantage.
- Basic proficiency in ERP systems for managing leads, contracts, and payments.
- Knowledge of CRM tools for tracking customer interactions and follow-ups.
- Ability to prepare and manage basic reports using MS Excel.
- Excellent presentation and persuasion skills for pitching offers and deals.
- Strong customer relationship management skills to build trust and drive repeat business.
- Ability to handle multiple leads simultaneously and manage follow-ups effectively.
- Professional, presentable appearance with a confident showroom presence.
- Customer-focused mindset with the ability to understand and meet client needs.
- Good problem-solving skills to handle objections and resolve issues quickly.
- Ability to work independently and as part of a team to achieve overall business goals.
- Time management skills to prioritize tasks and respond to customer inquiries promptly.
- Adaptability to handle both Lease-to-Own and occasional rental customer requirements.
- High level of accuracy and attention to detail when processing contracts and payments.
- Bachelor's degree in business administration, Marketing, or a related field (preferred but not mandatory).
- Minimum 2+ years of proven sales experience in the automotive industry.
- Prior experience in Lease-to-Own sales or automotive financing is an advantage.
- Basic knowledge of ERP systems for handling contracts, payments, and customer data.
- Familiarity with CRM tools for managing leads and follow-ups (training can be provided).
- Proficiency in MS Excel and basic reporting skills.
- Fluency in Arabic (mandatory) and English for effective communication.
- Valid UAE driving license (preferred but not compulsory).