Loyalty Product Experience Executive
- الإمارات
- دائم
- دوام كامل
- Collaborate with business stakeholders to identify needs and gather requirements
- Analyze current business processes and workflows to identify inefficiencies
- Document functional and technical specifications
- Develop business cases, process flows, and user stories
- Work with cross-functional teams to define solutions and ensure alignment with business goals
- Assist in project planning and execution, including testing and quality assurance
- Create reports and dashboards using business intelligence tools
- Monitor project performance and conduct post-implementation reviews
- Facilitate meetings, workshops, and presentations with stakeholders
- Assist in translating business strategies into member-centric program features and system configurations.
- Help manage and configure loyalty platforms and systems to optimize member engagement.
- Collaborate with IT and vendor teams to maintain system stability, implement updates, and roll out new features.
- Collect and analyze member feedback to assist in developing new app features and system enhancements.
- Monitor and report on loyalty program performance metrics to provide insights for enhancing member engagement.
- Support the operations team with backend tool operation and optimization, ensuring seamless service standards.
- Assist in developing operational processes to maintain consistent, high-quality member experiences.
- Perform end to end User Acceptance Testing for all front end and backend features of the LMS and all dependent / connected mobile applications to ensure smooth user experience. Including creation of test cases and documentation of testing activity and bugs resolution with respective vendors
- Use agile project management and product development approach for all digital experience products
- Bachelor's degree in Business Management, Marketing, or a related field.
- 2-5 years of experience in digital products, loyalty programs, customer engagement, or related roles.
- Experience with creating detailed digital product documentations including BRDs, FSDs etc.
- Strong communication, analytical and problem-solving skills.
- Ability to manage multiple tasks and collaborate with cross-functional teams.
- Proficiency in customer service systems and loyalty platforms.
- Experience with Agile, Scrum, or Waterfall project methodologies
- Ability to translate business requirements into technical specifications
- Proficient in tools such as Excel, SQL, Power BI/Tableau, JIRA, and Confluence