Patient Admin Supervisor

• Align daily operations with the organizations values, culture, and strategic objectives.
• Support departmental goals and ensure operational efficiency across all functions.
• Supervise processes related to appointment scheduling, patient registration, medical insurance, and billing.
• Provide training, mentorship, and onboarding for new employees, including probation sign-offs.
• Foster a positive work environment that supports staff development and career growth.
• Enforce professional conduct, discipline, and adherence to company policies.
• Assist in the recruitment and selection of team members.
• Oversee employee scheduling to ensure adequate coverage and operational readiness.
• Support and track cost-control initiatives to optimize budget utilization.
• Manage staff matters, including attendance, leave, overtime, uniform, dress code, and personal hygiene compliance.
• Promote staff engagement initiatives to improve morale and performance.
• Monitor quality indicators and departmental objectives through regular audits, data analysis, and feedback sessions.
• Conduct annual appraisals, coaching, and development planning for team members.
• Maintain high standards of customer service, identify trends, and recommend process improvements.
• Address and resolve patient complaints while leading initiatives to enhance patient experience.
• Participate in hospital training programs and promote continuous learning.
• Adhere strictly to NMC policies, infection control protocols, patient safety measures, and JCI standards.
• Support continuous quality improvement and quality assurance activities.
• Maintain confidentiality of patient and staff information at all times.
• Investigate billing discrepancies by reviewing records, insurance details, and charges, and address related patient concerns.
• Track outstanding bills, report on billing performance, and propose process improvements to reduce errors.
• Generate detailed financial reports, including invoices, outstanding balances, and payment collections.
• Ensure performance management contracts are in place and conduct bi-annual reviews.
• Identify high-potential staff and work with HR on talent development plans.
• Develop and monitor training plans to promote skill enhancement and knowledge sharing.
• Oversee quality onboarding processes, ensuring orientation and probation requirements are met.
• Collaborate with recruitment teams to secure competent and qualified employees.

• Bachelors degree in any discipline or related field (Masters degree is an advantage).
• Minimum of 3 years experience in a customer service or related role; UAE healthcare experience preferred.

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