Housekeeping Supervisor at Waldorf Astoria Dubai International Financial Centre
- دبي
- دائم
- دوام كامل
- Training and supervise the room/suite and house attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards.
- Provide customer service to guests (internal /external) including information about hotel service activities and local attractions.
- Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems.
- Assisting the Housekeeping Attendants in room cleaning and other related tasks as required.
- Engage with guests throughout their stay and attend to guest requests and complaints in efficient and timely manner.
- Helping to conduct quarterly linen inventories.
- Conducts black light inspection in guest rooms.
- Communicate and coordinate with Engineering/ property operations the repair and maintenance program as related to guest rooms and public areas.
- Looking after the housekeeping department operation while in the evening shift.
- Monitoring the turndown service.
- Preparing turndown reports and conduct briefings.
- Maintaining the master key and attendance log books.
- Attend daily briefing.
- Train the room attendants on regular basis to ensure brand standard compliance.
- Monitoring the cleanliness and the appearance of guest room’s corridors, trolleys, and service areas.
- Previous experience as housekeeping supervisor of at least 1 year in a luxury hotel
- Strong organizational and analytic skills
- Excellent grooming standards
- Very strong attention to details
- Strong communication skills
- A passion for delivering exceptional levels of guest service
- Proficiency, preferred, with computers and computer programs, including Microsoft Office