Salesforce Business Analyst (Based in Dubai - UAE)
EI-Technologies Mena
- دبي
- دائم
- دوام كامل
We are looking for an experienced Salesforce Business Analyst with a strong background in Salesforce solutions (7+ years) to join our team. This role requires close collaboration with stakeholders to translate business needs into actionable requirements, ensuring solutions align with strategic goals and deliver measurable value.Key Responsibilities:
- Partner with cross-functional teams to gather, analyze, and document business requirements for Salesforce projects.
- Translate business needs into functional specifications, user stories, process flows, and data models.
- Identify and recommend process improvements to enhance user experience, system efficiency, and data quality.
- Stay up to date with Salesforce releases, features, and best practices, incorporating them into system enhancements.
- Optimize Salesforce configurations to align with business processes and improve usability.
- Oversee project execution, ensuring deliverables meet quality standards, timelines, and business objectives.
- Lead and conduct workshops, demos, and UAT sessions with stakeholders to validate solutions.
- Prepare and maintain clear documentation for business processes, system configurations, and training resources.
- Deliver end-user training and provide ongoing support for Salesforce-related inquiries.
- Collaborate with delivery teams, managing communication and expectations with stakeholders.
- Conduct thorough testing and validation, from creating test cases to performing quality assurance.
- Build and maintain strong professional relationships with clients and team members.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 7+ years of Salesforce consulting or business analysis experience.
- Salesforce certification(s) required.
- Proven ability to capture requirements, make strategic recommendations, and optimize implementations to meet business goals.
- Strong technical competence in Salesforce, with knowledge of system design and/or coding languages preferred.
- Experience in functional and project management is a plus.
- Exceptional communication skills in English; Arabic proficiency is an advantage.
- Positive, collaborative, and solution-focused mindset with high attention to detail.
- Strong problem-solving skills, including conflict resolution and adaptability.
- Ability to manage multiple priorities and deliver in a fast-paced environment.
- Candidates should be residents in Dubai.