Sportsbook Operations Lead
- دبي
- دائم
- دوام كامل
- Coordinating Product Development and enhancement
- Oversee the daily operations of the sportsbook across all events and sports markets.
- Ensure smooth execution, minimize operational errors, and maximize uptime.
- Working with the trading team to optimize trading activities with a strong understanding of liability and risk management.
- Work closely with CRM, Marketing, Content, and Country Managers to align sportsbook activities with broader business goals.
- Coordinate campaign planning with the CRM team to ensure all major events are covered with engaging offers.
- Ensure product pages are relevant and up to date across all markets by collaborating with Country and Content Managers.
- Act as the key point of contact for all sportsbook-related matters within the business.
- Oversee sportsbook communications such as newsletters to maintain brand voice and highlight key events.
- Collaborate with the technical team on reporting bugs, suggesting product improvements, optimal user experience and staying updated on new features.
- Ensure prompt action is taken against bonus abusers and campaign misuse.
- Own and drive key sportsbook KPIs set by the business.
- Deliver monthly performance reports with CRM support to senior management and stakeholders.
- Monitor and report on competitor activity to maintain a competitive edge.
- Extensive knowledge of sports betting, trading principles, and liability management.
- Proven experience in an operational role within a sports trading or sportsbook environment.
- Strong planning, prioritization, and organizational abilities.
- Clear and confident communicator at all levels, both internal and external.
- Data-driven mindset with a focus on improving KPIs.
- Ability to thrive in a fast-paced, dynamic environment.
- Passion for sports and deep understanding of betting markets.
- Experience working closely with CRM and campaign teams.
- Proactive and collaborative attitude with a strong focus on continuous improvement.