Customer Service Coordinator - Mall Operations

• Ensure smooth operations of the mall's customer service information desk, providing accurate information and courteous assistance to all visitors
• Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
• Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
• Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
• Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
• Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity

• Minimum of high school diploma or equivalent qualification
• At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
• Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
• Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
• Well-groomed, professional appearance and commitment to delivering world-class service standards

• Be part of a collaborative workplace with a vibrant culture and inclusive values
• Work for one of the region's most trusted names in lifestyle destinations and property development
• Opportunities for professional development and upskilling within a large, diversified group
• Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision

• Ensure smooth operations of the mall's customer service information desk, providing accurate information and courteous assistance to all visitors
• Maintain detailed knowledge of mall layout, brand locations, promotions, amenities, and services to effectively guide and assist guests
• Respond to customer inquiries and complaints, both in person and via phone, in accordance with defined service standards and within established SLAs
• Coordinate the implementation of customer-facing programs, including the Gift Card platform, ensuring accurate handling of transactions and compliance with payment protocols
• Support promotional activities and mall events by distributing materials, assisting with logistics, and delivering updates to mall visitors
• Provide operational support to the Supervisor and Team Leader, following standard operating procedures to ensure service consistency and mall brand integrity

• Minimum of high school diploma or equivalent qualification
• At least 2 years of proven customer service experience in shopping malls, luxury retail, or hospitality settings within the GCC or internationally
• Strong communication and interpersonal skills with fluency in English (Arabic is a plus)
• Positive attitude, courteous approach, and the ability to work under pressure in a busy environment
• Well-groomed, professional appearance and commitment to delivering world-class service standards

• Be part of a collaborative workplace with a vibrant culture and inclusive values
• Work for one of the region's most trusted names in lifestyle destinations and property development
• Opportunities for professional development and upskilling within a large, diversified group
• Enjoy employee benefits and join a network of over 45,000 talented professionals united by a shared vision

Careers in Gulf