Assistant Manager, Regulatory Services - UAEN
- دبي
- دائم
- دوام كامل
- Manage and monitor multiple engagements and/or teams activities and commit to deliver on time and quality in line with expectations.
- Lead initiative to increase effectiveness and efficiency in service delivery, i.e. digital shift, standardization of work papers.
- Assign all inquiries directly from Court or police through dedicated online portals or manual cases to the staff and make sure their completed as per bank policy.
- Prepare and retrieve the required customer information, documents and account detail and draft the response letter to be reviewed and signed by the authorized signatories.
- Review bank response and approve it in the absence of senior manager for police investigation request, and court manual letter.
- Make sure all Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & and approve any changes in the response to clear the bank from fines & penalties.
- Produce Management Information (MI) reports and metrics on Court, police, Bounced CHQ, and make sure the data is correct before sending it to the higher management
- Make sure safe custody of confidential documents to ensure easy retrieval.
- Take active interest to build skills and develop competencies for self to hold higher responsibilities. To keep oneself update with the Bank’s Operations Procedures.
- Handle inquiries related to confidential CBD staff received from, courts & law enforcements & coordinate with HR in order to reply to the competent authorities.
- Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
- Assist in finalizing Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
- Train, develop, new staff in policies and procedures of the law enforcement according to government regulations and ensure that Bank’s policies and procedures are adhered to.
- Review team member performance on a quarterly basis and make sure that they are meeting their targeted KPI.
- Assist the Quality Assurance/ Audit team with their review and make sure the work is completed as per CBD standard.
- Prepare daily, weekly and monthly report.
- Degree or any Discipline.
- Arabic Speaker.
- Professional certification in AML and Compliance will be added value
- 10+ years of experience of which at least 2 years in the field of Compliance will be added value.
- Good understanding of banking concepts and procedures.
- Good experience of banking operation.
- Ability to read and understand legal documents
- Good Communicating of Arabic and English language.
- Planning and organizing skills
- Report writing skills
- Analytical thinking and problem solving
- Taking initiatives
- Concern to the order and attention to details