Technical Delivery Lead

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Job Category: Customer ServicesDegree Level: Bachelor's degreeJob Description:As a Technical Delivery Lead at Nokia, you will be at the forefront of project success, ensuring technical excellence from pre-sales to delivery. You will collaborate with project managers and technical teams, serving as the primary technical liaison for customers. In this dynamic environment, your strategic oversight will guide domain deliverables, manage timelines, and uphold quality standards. You'll foster teamwork through best practices and agile methodologies, driving continuous improvement in service delivery. This role is essential in aligning the project's technical vision with business objectives, making you a key player in achieving revenue milestones and customer satisfaction. Join us in a fast-paced atmosphere that values innovation, collaboration, and a commitment to excellence as we tackle complex challenges together.Responsibilities:

Lead the technical delivery for projects within the domain, ensuring alignment with project managers and end-to-end technical program managers.
Serve as the primary technical interface for customer communications, addressing queries and escalations effectively.
Develop and execute the domain technical delivery strategy, overseeing project scope, timelines, costs, and quality.
Implement and adhere to AIM methodology and EXECUTE processes, ensuring all milestones meet acceptance criteria.
Coordinate resolution of critical technical issues and ensure stakeholder alignment throughout the project lifecycle.
Support project closure by facilitating Care handovers and collaborating with relevant teams for smooth transitions.
Promote best practices and reusable solutions across projects to enhance operational efficiency and quality.
Monitor and report on project performance metrics, presenting updates and deliverables during monthly business reviews.

Qualifications:You have:

15+ years of experience in project management and services/care delivery with a core domain technical background
Strong leadership, influencing, and facilitation skills
Expertise in Core Networks and Business Applications technologies
Track record in delivering strong financial results in key Core Networks projects

It would be nice if you also had:

PMP certification or equivalent project management credentials
Sound understanding of the Nokia portfolio and business environment
Experience in managing E2E technical delivery strategies
Proficiency in agile methodologies and AIM methodology/EXECUTE process

About Us:Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to workWhat we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:

One of the World's Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.About the Team: As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Nokia

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