AVP - Servicing & Disbursements
- دبي
- دائم
- دوام كامل
- Oversee Servicing unit daily work including, Life Takaful for existing customers & new originations, after sale services EMI PDCs and bounce PDCs management.
- Oversee the receiving, executing of all after sales services applications received through Finnone as well as monitor the receiving queues by end of the day to make sure no applications pending for long more than the agreed time line. Review and authorize files closing before sending to main Archive.
- Ensure that all customer servicing related requests are executed in a timely manner in line with the agreed policy and procedure of the organization.
- Cheque / SIO presentation & bank related GL reconciliation: To ensure and maintain a proper control by ensuring that all the customer Cheque / SIO have been presented in the bank for clearing on the due date.
- To ensure that all customers are adequately covered for life and property Takaful. On time premium payment to Takaful company, Processing claims of life Takaful from insurance providers and all Takaful claims are reimbursed on time.
- Create & maintain a proper control environment to ensure routine activities (daily, weekly, monthly, quarterly, yearly) comprising / processing of transactions and reporting are performed in a timely and accurate manner. Ensure proper dual controls, segregation of duties, checks and balances exist over manual and system processes to prevent errors and mitigate through detect controls if committed.
- Analyze various identified and un-identified problems within the department; suggesting a remedial solution in consultation with the Head of Department and Chief (wherever required) and to ensure that the implementation of remedial solutions in the system have been executed as per the approved process.
- Ensure that various IT improvement action plans to prevent & detect errors and provide better control environment are implemented.
- Work with Business for design and implementation of process and system solutions to deal with new and arising business situations. ( E.g. cancellation and consolidations )
- To identify any operations risk areas and to take necessary steps to mitigate operational risk.
- Align with operation risk management policies of the company to ensure that the internal audit review rating of the unit is satisfactory and all comments of internal audit are implemented as per agreed plan & recommendations.
- Assist in ensuring that reconciliation of all account, which are under the ownership of Home Finance operations are reconciled on a regular basis and a formal sign off is sent to finance department.
- Account Balancing and Reconciliation
- Bank Systems Knowledge
- Banking Products, Services and Operations Knowledge
- Budgeting and Planning
- MIS Generation and Analytics
- Operational Risk Awareness
- Process Review and Improvement
- Real Estate Financing
- Regulatory and Compliance Knowledge
- Sharia Principles of Islamic Finance
- Develop Talent and Engage People
- Navigate & Lead The Way
- Act with Ownership
- Empower to Decide
- Engage the Customer
- Maintain Transparency & Communicate to Share
- Share Knowledge & Work as One