CRM Executive

Job Description:Key Responsibilities * Execute CRM campaigns as per given instructions.

Setup of content for E-Mail, SMS and Paid Social Campaigns.
Ensure full tracking of executed campaigns.
Assisting the CRM Manager in the day to day coordination with other departments.
Generate Weekly & Monthly Sales reports requested.
Liaise with various stakeholders to help creating meaningful reports on Campaign Performance.
Calling customers every day for MSI survey (Sales & Service)
Achieve 80% successful calls from MSI Sales as target.
Prepare monthly MSI Sales report
Handling & communicate with customers problems and complaints.
Prepare fact sheet for CRM suppliers - Approval & sending LPO to supplier.
Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.