TECHNICAL SUPPORT
- دبي
- دائم
- دوام كامل
- Provide first-line technical support to staff across hardware, software, and network issues.
- Maintain and troubleshoot Microsoft Windows systems, printers, VPNs, and office networks.
- Develop and maintain Excel-based reports, dashboards, and templates using advanced formulas, pivot tables, and macros.
- Write and optimize SQL queries for data extraction, reporting, and system integration.
- Assist in onboarding new employees with system access and setup.
- Monitor system performance and apply updates, patches, and security configurations.
- Document technical issues and resolutions for future reference.
- Collaborate with other departments to understand and support their IT and data needs.
- Proven experience in IT support or helpdesk roles.
- Proficiency in Microsoft Excel (including pivot tables, VLOOKUP, macros).
- Strong knowledge of SQL for querying and managing databases.
- Familiarity with Windows OS, networking, and office hardware.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
- Experience with ERP or CRM systems.
- Knowledge of data visualization tools (e.g., Power BI).
- Certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or similar.