Hostess
- الإمارات
- دائم
- دوام كامل
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of:
- Maintain complete knowledge of all menu items, specials, 86'd items, liquor brands, beers and non-alcoholic selections available in the restaurant.
- Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
- Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code of the restaurant.
- Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
- Maintain complete knowledge and comply with all departmental policies and service procedures.
- Prepare station chart and assign stations to associates following departmental procedures.
- Set up Greeter station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
- Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur.
- Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
- Place newspapers in designated areas for breakfast as specified in departmental procedures.
- Inspect tables and stations, ensuring that all set-ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
- Guide the Servers and Bus persons in table set-up needs to ensure optimum service to guests.
- Answer restaurant telephone courteously and efficiently as specified in departmental standards.
- Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
- Maintain positive guest relations at all times.
- Greet and acknowledge all arriving guests, however busy and whatever time of day.
- Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
- Anticipate guest needs and respond promptly.
- Accommodate all requests for information courteously.
- Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
- Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
- Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
- Extend courteous departures as guests leave the restaurant.
- Ensure tables are cleaned and reset according to standards.
- Complete closing duties as assigned.
- Oversee all aspects of restaurant during absence of Manager and/or Supervisor.
- Legibly document pertinent information in restaurant logbook.
- Be familiar with operation of P.O.S. system and manual system procedures.
- Exhibit a friendly, helpful and courteous manner when dealing with guests and associates.
- To maintain and comply with brand and LQA standards
- To continuously support direct supervisor assuring service complies with Brand and LQA standards
- To assure the knowledge of both brand and LQA standards
- Take ownership to represent the brand by applying brands standards at every occasion
- All other duties as required.
- Experience: Minimum six months' experience in a similar position, preferably with a luxury or
- Education: High school diploma.
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
- Technical Skills: Certification of previous training in liquor, wine and food service; any previous
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
- Licenses & Certifications: None required.