Pricing And Customer Service Executive

• Prepare and issue accurate quotations for freight forwarding and shipping services.
• Coordinate with carriers, agents, and partners to negotiate competitive rates.
• Respond promptly to customer inquiries and provide excellent customer service.
• Maintain and update pricing databases and rate sheets.
• Support the sales team with rate inquiries and proposals.
• Handle booking arrangements and documentation as required.
• Communicate effectively with customers to ensure smooth shipment handling and timely updates.
• Resolve customer issues and complaints professionally and efficiently.
• Build and maintain strong relationships with clients and vendors.

• Minimum 1 year of experience in pricing or customer service in the logistics and shipping industry in Dubai.
• Proficiency in English; Chinese-speaking candidates are highly preferred.
• Good knowledge of freight forwarding procedures and shipping documentation.
• Strong negotiation and communication skills.
• Customer-focused with a positive attitude.
• Ability to work under pressure and meet tight deadlines.
• Proficient in MS Office (Excel, Word, Outlook).

Expatriates