Senior IT Infrastructure Engineer

Job DescriptionKey Responsibilities:

Provide advanced technical support for enterprise IT infrastructure in environments with 500+ users.
Troubleshoot complex issues across virtualization platforms (Hyper-V), networking, and end-user systems.
Manage and optimize cloud infrastructure (Microsoft Azure and/or AWS) using industry best practices.
Lead a team of junior engineers, ensuring timely and effective delivery of support services.
Define and improve ITIL-based processes for incident, problem, and change management.
Collaborate with vendors for hardware/software AMC support and ensure SLA compliance.
Implement and support data protection solutions, antivirus systems, and OS-level security.
Handle P1 incidents under pressure with a focus on root cause analysis and permanent resolution.
Maintain awareness of UAE market trends and customer expectations to enhance service quality.
Ensure basic cybersecurity and networking principles are applied in diagnostics and remediation.
Drive continuous improvement through proactive problem-solving and creative solutions.

Required Skills & Qualifications:

5-10 years of experience in enterprise IT support and infrastructure management.
Strong knowledge of virtualization technologies, especially Hyper-V.
Hands-on experience with Microsoft Azure and/or AWS cloud platforms.
Proficient in network troubleshooting and basic cybersecurity diagnostics.
Familiarity with enterprise software for data protection, antivirus, and OS management.
Experience managing hardware/software AMCs and vendor coordination.
Proven ability to lead teams and manage service delivery effectively.
Strong understanding of ITIL processes and service management frameworks.
Excellent communication skills and a customer-centric mindset.
Familiarity with UAE IT market and customer service expectations.

Preferred Attributes:

Benefits