Sales Operations Analyst
- دبي
- دائم
- دوام كامل
- Oversee and track customer contracts, including renewal cycles and expiration management.
- Support the sales and finance teams by maintaining billing accuracy and licensing compliance through coordination with Customer Operations.
- Manage administrative documentation, including privacy statements, declarations, and maintaining profiles on e-procurement and vendor portals.
- Coordinate with Legal and Finance to obtain internal approvals and signatures for customer contracts and legal documents.
- Track and manage customer change notifications (CCNs), ensuring proper billing inputs and workflow updates.
- Review or assist in drafting customer proposals.
- Collaborate with Finance to forecast billing using PEGA CRM data.
- Coordinate bid and performance bonds with the Bid Manager.
- Assist in the preparation of administrative documents for tenders and contracts.
- Support the full spectrum of pre- and post-contract activities, ensuring alignment with best practices.
- Bachelor's degree in Science, Business, Law, or related field;
- Minimum 5 years' experience in sales operations, commercial analysis, or contract management.
- Advanced Microsoft Excel proficiency (pivot tables, VLOOKUP, advanced formulas).
- Excellent verbal and written English communication skills.
- Strong understanding of sales data analysis to detect trends, variances, and improve forecasting accuracy.
- Experience with CRM systems (PEGA preferred) and familiarity with sales pipeline and scorecard reporting.
- Detail-oriented with a high level of accuracy in reporting and documentation.
- Proven ability to work cross-functionally with Sales, Legal, Finance, and Operations teams.
- Familiarity with public sector procurement frameworks and tendering processes.
- Experience with vendor and third-party relationship management.
- Bilingual Arabic/English is advantageous.