Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Internal Firm Services - OtherManagement Level Senior AssociateJob Description & Summary At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.Company OverviewPwC Overview:At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory servicesPwC Middle East Overview:Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyondCorporate Culture & Working Environment:Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the tableAs PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide eventsLine of Service and Overview:Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problemsJob DetailsJob Summary:What does this role aim to achieve in the firm/what impact does the role createThe Managed Services (MS) Sales and Solutioning Senior Analyst plays a critical role in supporting the go to market strategy, pre-sales and design of client-centric managed services solutions in our Business Outcomes pillar (Finance, Procurement, HR). The role bridges pre-sales activities, solution design, proposal development, and engagement with clients and internal teams to ensure commercially viable and operationally sound MS solutions.Roles and Responsibilities:Daily tasks and delivery expectationSolution Design & DevelopmentAssist in shaping and tailoring managed services solutions that address client requirementsDevelop functional and technical solution components, including workflow, process automations, SLAs, governance structures, and org modelsSupport development of pricing models aligned to profitability targets and delivery capabilities.Proposal and Bid ManagementContribute to bid strategy and develop solution content for proposals e.g. value proposition, approach, staffing models, SLAs etc.Coordinate with internal teams to ensure alignment with delivery, risk, and pricing stakeholdersSales Enablement & Client EngagementParticipate in client discovery sessions to gather requirements and present solutionsDevelop marketing collateral and thought leadership to support sales discussionsBuild reusable solution components and contribute to the MS solution knowledge baseMarket & Competitive IntelligenceConduct market research and competitor benchmarking to inform solution differentiation.Maintain knowledge of industry trends, emerging technologies, and best practices in managed services.Operational & Delivery AlignmentLiaise with delivery teams to validate feasibility, cost, and resource implications of proposed solutionsAssist in the transition from sales to delivery, including handover documentation and stakeholder alignmentExpected Skills:Specific learned abilities or technical skillsStrong analytical and problem-solving skills; ability to assess and structure complex solutionsExcellent PowerPoint skills, with ability to storyboard and develop executive-ready slidesExcellent Excel skills and ability to independently model complex solutionsEffective communicator with strong writing and presentation skillsAbility to manage multiple priorities under tight deadlines and in a fast-paced environmentExperience in managed services, shared services or global business process outsourcingExperience developing proposals for corporate services solutions (Finance, Procurement, HR)Understanding of managed services solutions & pricing structures a plus (FTE-based, output-based, consumption-based)Expected Competencies:Values, behaviors & attitudeCan-do attitude and willingness to learn and developAbility to be agile and thrive in a high pressure environmentRequired Language Skills:Proficient in written and spoken English and ArabicMinimum Education and Specific Qualification:Bachelor’s degree in Business, Engineering, Technology, or related fieldYears ofExperience:4–6 years of experience in an international managed services, shared services or global business outsourcing organization or Big 4 firmEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 20 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date
