Customer Relationship Executive

Proactively create memorable customer interactions and provide excellent customer service.
Assist customers by offering directions, answering questions, and performing center-specific duties.
Respond to visitors' inquiries about facilities, events, and general information about Dubai.
Maintain a comprehensive understanding of services, stores, events, and exhibitions.
Instruct and assign personnel to operations as needed, ensuring adherence to established procedures.
Keep accurate records of customer interactions, including inquiries, complaints, and resolutions.
Verify that appropriate actions were taken to resolve customer issues.
Coordinate department activities with other departments for seamless customer service.
Assist in developing and executing Customer Care programs.
Regularly update internal directories for departments and outlets.
Conduct daily reception and surrounding area checklists to enhance customer experience.
Report and follow up on facility issues to ensure timely resolution.
Respond promptly to customer needs and collect feedback to improve services.
Maintain professional communication with all visitors and customers.
Promote products and events during customer interactions, both in-person and over the phone.

Operating Environment:

Primarily office-based role, with a mix of administrative and on-ground responsibilities.