Butler

دبي
دائم
دوام كامل

قبل 20 يوم

Overview:Be part of an iconic hospitality landmarkCiel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.About The First Group HospitalityThe First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property. Job Description:

Send pre-arrival emails, gather guest preferences, and coordinate with departments to prepare rooms.
Pre-block rooms, confirm guest registrations, and arrange signature services in advance.
Personally welcome guests, escort them to rooms, and provide a full rooming experience for VIPs.
Coordinate laundry, unpacking/packing, and delivery of guest requests with Butler Valets or Housekeeping.
Engage guests warmly, build rapport, and address needs or concerns promptly and professionally.
Maintain guest privacy, handle sensitive requests discreetly, and ensure a high level of confidentiality.
Record guest preferences and feedback to personalize future visits.
Assist guests with special needs and ensure accessibility support is provided when required.
Follow safety, security, grooming, and communication protocols at all times.
Collaborate with colleagues to ensure seamless service and a positive team environment.

Desired Skill & Expertise:

Exceptional interpersonal and communication skills
Strong attention to detail and personalized service delivery
Discretion and professionalism in handling confidential information
Excellent coordination and multitasking abilities
Knowledge of hotel operations and luxury service standards

The First Group

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