Telephone Supervisor
- مركز دبي التجاري العالمي
- دائم
- دوام كامل
- Welcome the guests whether on the phone or in the hotel, and anticipate the guest needs and takes them into consideration.
- Courteously receive and properly route incoming calls.
- Service out-going calls and supplies proper connections.
- Handle any guest complaints and/or remarks; provides a response as soon as possible.
- Following up guest comments by trying to find a solution for every problem raised.
- Project a good image of the hotel by establishing good P.R through the telephone
- Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc
- Has an impeccable attitude which conveys the image of the brand and hotel.
- Assist with guest check-ins and check-outs.
- Handle guest complaints and escalate issues to the appropriate department or manager.
- Maintain a neat and organized workspace.
- Monitor and respond to voicemail messages and emails.
- Assist with administrative tasks, such as filing and data entry.
- Coordinate with other hotel staff, such as housekeeping and maintenance, to fulfil guest requests.
- Provide support during emergency situations, such as fire alarms or evacuation procedures.
- Stay updated on hotel promotions, events, and special offers to effectively communicate them to guest
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Previous experience in a telephone operator or guest services role within the hospitality industry.
- Strong communication and interpersonal skills with a courteous and professional demeanour.
- Ability to lead, supervise, and motivate a team effectively.
- Excellent organizational skills with attention to detail and accuracy.
- Proficiency in telephone systems, switchboard operations, and Opera software.
- Ability to remain calm and professional under pressure.
- Fluency in English; additional languages are an advantage