Wellness Experience Agent
- دبي
- دائم
- دوام كامل
- Welcome all guests in a warm, professional, and attentive manner.
- Manage reservations for spa treatments, fitness sessions, and wellness programs.
- Confirm, modify, or cancel bookings promptly and accurately.
- Provide information on spa services, fitness programs, membership options, and promotions.
- Assist with guest check-in/check-out, billing, and payment processing.
- Handle guest inquiries, feedback, and complaints professionally, escalating when necessary.
- Ensure the reception and lounge areas are clean, welcoming, and guest-ready.
- Coordinate daily schedules with therapists, fitness instructors, and attendants.
- Maintain accurate guest records, treatment logs, and reporting systems.
- Ensure compliance with SOPs for booking, cash handling, and data entry.
- Support the Spa Supervisor in administrative tasks and operational reporting.
- Promote spa treatments, wellness programs, and fitness services to maximize bookings.
- Upsell and cross-sell wellness packages, memberships, and seasonal promotions.
- Drive retail sales by recommending products aligned with guest needs.
- Assist in achieving monthly revenue and sales targets.
- Minimum 3 years’ experience as a receptionist in luxury hospitality, spa, or wellness environment.
- Strong knowledge of spa and fitness services is an advantage.
- Excellent communication and interpersonal skills.
- Proficiency in booking/reservation systems and Microsoft Office; spa software experience preferred.
- Professional grooming and guest-centric attitude.
- Multilingual skills are an advantage.
- Guest Engagement & Service Orientation
- Communication & Interpersonal Skills
- Sales & Upselling Ability
- Attention to Detail & Accuracy
- Team Collaboration