Associate Manager - Customer Care Operations Dubai
- دبي
- 23,000-18,000 درهم شهرياً
- دائم
- دوام كامل
Industry: Retail
Function: Customer Service
Salary: 18000-23000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeKey Responsibilities
- Oversee daily operations of customer care teams, ensuring service level targets are met cost-effectively
- Lead team briefings, performance tracking, and support capacity planning for scalable service delivery
- Resolve escalated customer queries efficiently and ensure brand loyalty through exceptional service
- Drive sales conversion and product upsell during customer interactions using strong product knowledge
- Monitor communication channels (voice, email, chat, social) to ensure timely, consistent responses
- Collaborate cross-functionally to address fulfillment, returns, and experience-related pain points
- Implement training programs, coaching sessions, and development plans to boost agent performance
- Analyze CRM and contact center metrics, prepare weekly insight reports on service trends and customer behavior
- Bachelor's degree in Business Administration, Communications, or a related field
- Experience in customer care operations or contact center management, preferably in retail or FMCG
- Strong command of Arabic and English with exceptional written and spoken communication skills
- Proficient in CRM systems, e-commerce platforms, and digital support tools
- Track record of managing high-volume support environments with a focus on service excellence
- Strategic thinker with leadership capabilities, problem-solving aptitude, and data-driven decision-making
- Be part of a purpose-driven retail organization recognized for innovation and exceptional customer focus
- Work in a vibrant team culture that fosters personal development, collaboration, and creativity
- Gain exposure to regional operations and contribute to Carrefour's growth as a market leader
- Enjoy a positive, inclusive workplace that supports your growth and celebrates success
Job Description Associate Manager - Customer Care Operations DubaiPosition OverviewMajid Al Futtaim Retail is seeking an experienced Associate Manager - Customer Care to lead our customer experience initiatives from the UAE head office. This role supports Carrefour's multi-channel service delivery by optimizing representative performance, handling escalated cases, and ensuring customer satisfaction across all touchpoints, both online and offline.Employment OverviewJob Location: Dubai, United Arab Emirates
Industry: Retail
Function: Customer Service
Salary: 18000-23000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-timeKey Responsibilities
- Oversee daily operations of customer care teams, ensuring service level targets are met cost-effectively
- Lead team briefings, performance tracking, and support capacity planning for scalable service delivery
- Resolve escalated customer queries efficiently and ensure brand loyalty through exceptional service
- Drive sales conversion and product upsell during customer interactions using strong product knowledge
- Monitor communication channels (voice, email, chat, social) to ensure timely, consistent responses
- Collaborate cross-functionally to address fulfillment, returns, and experience-related pain points
- Implement training programs, coaching sessions, and development plans to boost agent performance
- Analyze CRM and contact center metrics, prepare weekly insight reports on service trends and customer behavior
- Bachelor's degree in Business Administration, Communications, or a related field
- Experience in customer care operations or contact center management, preferably in retail or FMCG
- Strong command of Arabic and English with exceptional written and spoken communication skills
- Proficient in CRM systems, e-commerce platforms, and digital support tools
- Track record of managing high-volume support environments with a focus on service excellence
- Strategic thinker with leadership capabilities, problem-solving aptitude, and data-driven decision-making
- Be part of a purpose-driven retail organization recognized for innovation and exceptional customer focus
- Work in a vibrant team culture that fosters personal development, collaboration, and creativity
- Gain exposure to regional operations and contribute to Carrefour's growth as a market leader
- Enjoy a positive, inclusive workplace that supports your growth and celebrates success
Post DetailsJob Start Date
Salary from 18000.00
Salary to 23000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf