Senior Manager - Enterprise CRM Systems Dubai, UAE
- دبي
- دائم
- دوام كامل
DP World is hiring a Senior Manager for Enterprise CRM Systems in Dubai to lead the transformation of its CRM platform into a customer-centric, data-driven engine supporting sales, service, marketing, and loyalty across the group. This strategic role will shape the CRM roadmap, lead system implementations, and manage cross-functional adoption and optimization efforts to enhance customer experience and business agility.Job Details
Job Location: Dubai, UAE
Industry: Transportation and Logistics
Function: Program / Project Management
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeKey Responsibilities
- Define and execute the strategic CRM roadmap across DP World's business units
- Lead CRM platform evolution from operational to customer lifecycle management
- Oversee cross-functional collaboration with commercial, digital, and service teams
- Manage system implementations, vendor relationships, and solution delivery timelines
- Champion data governance, 360 customer views, and integration with enterprise systems
- Provide operational oversight of CRM support and ensure platform scalability
- Lead a team of CRM analysts, product owners, and technical staff
- Foster innovation by collaborating with AI, analytics, and marketing teams to enable personalization and loyalty
- Monitor KPIs and ensure continuous improvement in CRM usage and ROI
- Manage budgets, resource allocation, and compliance with data privacy and enterprise standards
- Bachelor's degree in Computer Science, Business, or Engineering; Master's degree preferred
- 12+ years of experience with enterprise CRM platforms (e.g., Microsoft Dynamics, Salesforce)
- Track record in CRM strategy, implementation, and user adoption in large organizations
- Deep knowledge of sales, marketing, and service CRM functions
- Experience with APIs, middleware, and integrated customer data platforms
- Strong background in Agile and DevOps methodologies
- Proven leadership and cross-functional team management
- Excellent stakeholder communication and project delivery capabilities
- Familiarity with AI-driven CRM, personalization tools, and customer journey mapping
- Budget management and vendor negotiation experience
Be part of a high-impact digital transformation at a global trade leader. DP World offers opportunities to lead next-generation CRM development and shape customer experiences across a global network. You'll work in an innovation-driven culture, using cutting-edge technologies to drive loyalty, intelligence, and growth across the value chain.About the Company
DP World is a global leader in smart logistics and trade solutions, operating across 78 terminals in 50+ countries. Headquartered in Dubai, our 115,000+ employees drive transformation across ports, marine logistics, inland transport, and supply chain technology. We are committed to digital innovation, sustainability, and creating seamless global trade through future-ready infrastructure.Job Title Senior Manager - Enterprise CRM Systems Dubai, UAE
Job Description Senior Manager - Enterprise CRM Systems Dubai, UAEPosition Overview
DP World is hiring a Senior Manager for Enterprise CRM Systems in Dubai to lead the transformation of its CRM platform into a customer-centric, data-driven engine supporting sales, service, marketing, and loyalty across the group. This strategic role will shape the CRM roadmap, lead system implementations, and manage cross-functional adoption and optimization efforts to enhance customer experience and business agility.Job Details
Job Location: Dubai, UAE
Industry: Transportation and Logistics
Function: Program / Project Management
Salary: 35000-45000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full TimeKey Responsibilities
- Define and execute the strategic CRM roadmap across DP World's business units
- Lead CRM platform evolution from operational to customer lifecycle management
- Oversee cross-functional collaboration with commercial, digital, and service teams
- Manage system implementations, vendor relationships, and solution delivery timelines
- Champion data governance, 360 customer views, and integration with enterprise systems
- Provide operational oversight of CRM support and ensure platform scalability
- Lead a team of CRM analysts, product owners, and technical staff
- Foster innovation by collaborating with AI, analytics, and marketing teams to enable personalization and loyalty
- Monitor KPIs and ensure continuous improvement in CRM usage and ROI
- Manage budgets, resource allocation, and compliance with data privacy and enterprise standards
- Bachelor's degree in Computer Science, Business, or Engineering; Master's degree preferred
- 12+ years of experience with enterprise CRM platforms (e.g., Microsoft Dynamics, Salesforce)
- Track record in CRM strategy, implementation, and user adoption in large organizations
- Deep knowledge of sales, marketing, and service CRM functions
- Experience with APIs, middleware, and integrated customer data platforms
- Strong background in Agile and DevOps methodologies
- Proven leadership and cross-functional team management
- Excellent stakeholder communication and project delivery capabilities
- Familiarity with AI-driven CRM, personalization tools, and customer journey mapping
- Budget management and vendor negotiation experience
Be part of a high-impact digital transformation at a global trade leader. DP World offers opportunities to lead next-generation CRM development and shape customer experiences across a global network. You'll work in an innovation-driven culture, using cutting-edge technologies to drive loyalty, intelligence, and growth across the value chain.About the Company
DP World is a global leader in smart logistics and trade solutions, operating across 78 terminals in 50+ countries. Headquartered in Dubai, our 115,000+ employees drive transformation across ports, marine logistics, inland transport, and supply chain technology. We are committed to digital innovation, sustainability, and creating seamless global trade through future-ready infrastructure.
Post DetailsJob Start Date
Salary from 35000.00
Salary to 45000.00
Number of Vacancies 1
Location -Location City DubaiDesired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location
Careers in Gulf