Learning Associate
- أبو ظبي
- دائم
- دوام كامل
· Act as a supervisor for Instructors and Peer Trainers with new hires
· Deliver Instructor training, observation and coaching to the AMET standard
· Ensure training records are kept up to date through the console
· Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
· Use and analyze data on a daily basis to improve NH learning experience
· Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
· All tests/ audits are completed and responses are tracked
· Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
· Work with operations on a skill matrix to highlight gaps for critical role training
· Support operations with the delivery of critical role training
· Improve processes from gathering feedback and analyzing data
· Support the recruitment of Instructors and Peer Trainers
· Attend meetings when required and provide information required
· Work in partnership with the agency managers to improve new hire performance
· Support AMET level projects with feedback and improvementsBASIC QUALIFICATIONS- Are 18 years of age or olderPREFERRED QUALIFICATIONS- High school or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.